MAIN MISSIONS

PRE-SALES – FRAMING COMMITMENTS – CUSTOMER RELATIONSHIP

1. Taking part in the pre-sales phase with Commercial Engineers to understand and incorporate project issues and risks and define the best solutions
2. Advising, supporting and guiding customers in their choice of solution and project management by seeking to provide them with the most added value
3. Drawing up commercial proposals and taking part in customer support, playing a key role in pre-sales
4. Negotiating and validating the financial, technical, etc. constituent parts of the contract with customers and any addenda related to changes in objectives and scope previously discussed.
5. Ensuring compliance with contractual clauses and managing potential customer disputes
6. Being a vector of commercial development: detecting and qualifying commercial opportunities by anticipating customers’ demand

PROJECT MANAGEMENT

1. Defining and controlling the service commitments of projects (scope, cost, time, quality)
   1. Defining and managing the success criteria of a project
   2. Anticipating the technical and financial risks of the project: defining the action plans to be carried out in order to maintain critical paths and alleviate project risks
   3. Managing performance and contributing to the profitability of his/her projects
   4. Managing project staff schedules and arbitrating resources according to priorities
   5. Leading delivery of important work, missions or projects
   6. Billing
   7. Preparing and directing steering committees: validating presentations and reports (writing them if necessary)
   8. Participating in project governance meetings/bodies and carrying out project reporting: launching projects, reports, etc.
   9. Performing financial follow-up and ensuring that billing is done on time
   10. Coordinating the different contacts involved in the project (suppliers, subcontractors, etc.) : managing the staff working on the projects
   11. Reporting to management

MANAGEMENT

Identifying the resources needed to complete projects and arbitrating assignments between projects

1. Ensuring that the activities carried out by his/her staff are properly carried out (controlling and supervising the project staff)
2. Providing advice and assistance to Project Managers in defining the technical and human resources necessary to properly conduct projects; providing support to production staff during complex activities
3. Assessing and supervising employees from a functional standpoint: defining training plans to develop staff in technological, functional and methodological terms
4. Taking part in a management activity of his/her organisation (staffing, co-production, talent committee, etc.)
5. Actively participating in the capitalisation and industrialisation of best project practices within his/her organisation.
6. Implementing HR processes (yearly performance review, recruitment, etc.)
7. Acting as a communication relay

DEVELOPEMENT OF OFFERS

• Helping to create and develop new offers
• Helping to formalise them and promote them from a marketing standpoint

RELATIONAL INTERFACES

INTERNAL

1. PM
2. Expert
3. Business Analyst
4. Delivery Manager
5. Other entities (H2I, HC, etc.)

EXTERNAL

1. Customers
2. Third-party suppliers

PROFILE

INITIAL TRAINING

1. 4- or 5-year higher education diploma (MIAGE, Engineering school)

DESIRED EXPERIENCE

1. 8 to 12 years in project management and team management

KEY BUSINESS SKILLS

1. Be able to create, manage and maintain customer and supplier relationships
2. Understand the environment and customer issues
3. Be able to structure and draft professional texts (specs, procedures, proposals, reports, etc.)
4. Act with vision and motivate
5. Implement a project methodology and carry out operational management of a project
6. Be able to negotiate (arguments- presentation- reassurance-closing)
7. Support and develop people
8. Be able to influence and guide